Refund Policy
Version 1.1 — Effective 8 April 2026
This Refund Policy covers two distinct types of payment on Guest Booking System: (1) Platform subscriptions paid by Hosts to access the platform, and (2) Guest booking fees paid by Guests to a Host when applying for an interview slot.
1. Platform Subscription Refunds (Host → Platform)
Founding Member (Lifetime — one-time payment)
30-day money-back guarantee: if the Service is not for you, contact us within 30 days of your payment for a full refund. After 30 days, lifetime purchases are final, except where required by applicable consumer law.
If you experience a technical issue that prevents you from accessing the Service, please contact us and we will work to resolve it.
Monthly Subscription ($27 USD/month)
- You may cancel your monthly subscription at any time from Dashboard → Manage Billing.
- Cancellation takes effect at the end of your current billing period. You retain access until then.
- We do not offer prorated refunds for partial months.
- 30-day money-back guarantee: If the Service is not for you, contact us within 30 days of your first subscription payment for a full refund of that payment.
EU/UK consumers: If you are located in the EU or UK, you may have a statutory right to cancel within 14 days of purchase (the “cooling-off period”) under the Consumer Rights Directive. To exercise this right, contact us at support@guestbookingsystem.com within 14 days of your purchase.
Australian consumers: Our refund policy does not limit your rights under the Australian Consumer Law (ACL). If the Service has a major failure, you are entitled to a refund. Contact us to discuss your options.
2. Guest Booking Fee Refunds (Guest → Host)
Booking fees are set and collected by individual Hosts, not by the platform. The Host is the merchant of record. Payments are made by card through Stripe and go directly to the Host’s own Stripe account. Every refund of a booking fee is paid by the Host from that account; Guest Booking System never pays it.
When a host does not accept your application
- Host rejects your application: Full refund automatically issued to your original payment method, from the Host’s Stripe account.
- Host chooses to refund you: Hosts can refund a booking fee in full at any time from their dashboard. You receive an email when they do.
- Host or guest asks for a new time: No refund is needed. The booked time is released, your application and payment are kept, and you choose another time.
Guest-initiated cancellations
If you wish to cancel a booking you have confirmed and paid for, refund eligibility is at the discretion of the Host. To request a cancellation, use the in-platform chat to contact the Host directly.
We recommend Hosts clearly communicate their cancellation terms to Guests before booking.
Disputes
If you believe you are entitled to a refund but the Host has not issued one, contact us at support@guestbookingsystem.com. If an automatic refund cannot be completed (for example, the Host’s Stripe balance is too low), we tell you and the Host straight away; the refund remains owed by the Host. We will look at what the system shows and, where appropriate, suspend or remove a Host. Booking fees are paid directly to the Host, so we do not hold them and cannot return them ourselves.
Paid interviews arranged through the Guest & Host Directory
These terms apply to a paid interview that started with a request or invitation in the directory, in addition to section 2.
1. Who the agreement is between
A paid interview is an agreement between a guest and a host. The host sets the fee and receives it. Guest Booking System provides the system the two of them use. We are not a party to the interview, we do not hold the payment, and we do not set, share in or keep any part of the fee.
2. Prices
- A listing shows whether an interview is free or paid, and the price, before a guest asks.
- The price cannot go up after the guest has asked. A host may accept what was asked for, or offer the same or a lower-priced interview.
- Only the guest can choose to move to a higher-priced interview.
- Prices are shown in the currency the host has chosen for that show.
3. Payment
- A guest pays by card on Stripe’s secure payment page, after sending the application and before choosing a time.
- The payment goes straight to the host’s own Stripe account. A host can only charge guests after completing Stripe’s set-up, which includes Stripe’s identity check.
- We never see or store card numbers.
4. If the host does not accept the application
If a host rejects an application that has been paid for, a full refund is issued to the card that was used, and the guest is told by email. Once issued, a refund usually takes 5 to 10 business days to reach the card.
5. Changing the time
If the host or the guest asks for a new time, the booked time is released and the guest chooses another. The application and the payment stay as they are, because the interview is still going ahead.
6. If the guest cancels
If a guest no longer wants an interview they have paid for, whether the fee is returned is the host’s decision. The guest should message the host from their dashboard.
7. The publishing promise
A host who offers a paid interview in the directory makes this promise:
- The host publishes every paid interview within 60 days of the interview, or refunds the guest in full.
- The 60 days start on the date of the interview, once the host has confirmed it was recorded. Both people are emailed the date.
- The host is reminded when 30, 15 and 7 days are left.
- The guest may give the host 30 more days, once.
- A refund settles the matter when the host says they have refunded the guest and the guest confirms it has arrived.
8. If the promise is broken
- When the deadline passes, the listing is marked “Overdue on a paid interview”, both people are told, and the show cannot take new paid requests.
- If the interview is still neither published nor refunded at least 14 days later, the host’s profile and shows are removed from the directory permanently.
- A guest whose host is removed is given a free promoted place in the weekly directory email, once that email is being sent.
9. What we do not promise
The publishing promise is made by the host. Guest Booking System does not hold the payment and cannot return it. We show each host’s record, remind them, mark them overdue and remove those who break the promise. This does not limit any right a guest has against the host, or any right under the Australian Consumer Law.
10. Disputes and chargebacks
If a guest and a host cannot agree, either may email support@guestbookingsystem.com. We will look at what the system shows and may suspend or remove a host. A card dispute is decided by the card provider and Stripe, between the guest and the host who received the payment.
3. Refund Processing Times
Refunds are returned to the original payment method. We cannot redirect refunds to a different card or account.
4. How to Request a Refund
- For platform subscription refunds: email support@guestbookingsystem.com with your account email and reason.
- For guest booking fee refunds (Host-initiated): refunds are processed automatically — no action required.
- For guest booking fee refund disputes: use the in-platform chat to contact the Host first, then email us if unresolved.
We aim to respond to all refund requests within 2 business days.
5. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be communicated by email at least 14 days before they take effect. The current version and effective date are always shown at the top of this page.