Reporting, Takedown and Appeals

1. How to report

• Sign in, open the profile or show, and press “Report this profile” or “Report this show” near the bottom of the page.
• Choose a reason: spam or unwanted requests; misleading or false information; pretending to be someone else; offensive or abusive content; illegal content; or something else. Add details if you can.
• You can report a given profile once.
• If you cannot sign in, or the matter is urgent, email support@guestbookingsystem.com.
• If someone is in immediate danger, contact your local emergency service first.

2. What we do

• Every report is sent to us and reviewed by a person.
• We aim to review a report within 2 business days.
• We may clear the report, suspend the profile, or leave a suspension in place.
• When three different people have an open report on one profile, it is suspended automatically and stays out of the directory until we have reviewed it.
• We keep a record of every action: what was done, to which profile, and why.
• We do not tell the person reported who reported them.

3. If your profile is suspended

A suspended profile is not shown in the directory. Your profile screen tells you it is suspended when you save it. You can still change your profile while it is suspended, and it returns to the directory if we clear it.

4. Asking us to look again

If you think a suspension, a removal or a held wording decision was wrong, email support@guestbookingsystem.com within 30 days and tell us why. A person who can change the decision will review it, and we aim to reply within 5 business days.

5. Interviews that did not happen

If a verified interview on your profile did not take place, open it in your inbox and choose “This interview did not happen”. It stops counting on both profiles straight away and is held until we have reviewed it.

6. Copyright and legal requests

To tell us that something in the directory infringes your rights, email support@guestbookingsystem.com with the address of the page, what the material is, and how we can contact you. We cooperate with lawful requests from police, courts and regulators.